Shipping policy
Shipping policy
Every Viri tee is printed to order. There's no warehouse and no pile of shirts waiting in a box somewhere. Yours gets made after you order it, then sent straight to you.
How long it takes
- Printing: usually up to 7 working days.
- Delivery: usually 3–5 working days once it's on its way.
Those are typical times, not guarantees. Busy seasons and carriers can add a few days. Around the big holidays we post last order dates on the site, and those are the ones to go by.
You'll get an email with tracking as soon as your order ships.
Where we deliver
We deliver to the United States, the United Kingdom and every country in the European Union. Not every style is available in every country, but if you can add it to your cart, we can get it to you. We don't deliver anywhere else at the moment.
What shipping costs
Shipping is calculated at checkout, so you'll see it before you pay.
Order 3 or more items and shipping is free to the US, the UK and many EU countries. It comes off automatically at checkout. No code needed.
Customs, duties and tax
No customs charges. Nothing extra to pay when it arrives, wherever you are. UK and EU prices already include VAT. In the US, sales tax is added at checkout where it applies.
Changing or cancelling an order
Until your order goes to print, you can change the delivery address (within the same country) or cancel for a full refund yourself, on our Manage My Order page. Once it's being printed we can't change it from our side, but email us and we'll do what we can.
Please check your address
We send your order to the address you give at checkout, so give it a second look. If something's wrong or missing, email us straight away. If a parcel goes to an incorrect address that was entered at checkout, we can't always get it back.
Ordering more than one thing
Orders with several items sometimes arrive in separate parcels, on different days. Each parcel gets its own tracking, and they'll all get there.
Late, lost or damaged
If your tracking hasn't moved in a while, or it says delivered and it isn't there, email us with your order number and we'll chase it. If it's genuinely lost, we'll reprint it or refund you, your choice.
Arrived damaged? Send us a photo and we'll replace it at our cost. Please don't pay to send anything back before you've spoken to us.
Returns
Everything about returns, exchanges and our 30-day money-back guarantee is in our Refund Policy.
Questions
Email wecare@viricotton.com. A real person answers, Monday to Friday, 9:00am–5:00pm UK time. No bots, no scripts.
My name's not Jeff and this isn't Amazon. It's worth the wait.
Viri Cotton Ltd
