Refund policy
Returns & refunds — our 30-day money-back guarantee
Every Viri tee is printed to order. If something isn't right, we'll sort it — email wecare@viricotton.com with your order number and a real person (Bart or Jo) will answer, Monday to Friday, 9:00am–5:00pm UK time.
Before it's printed: change or cancel it yourself. For a short while after you order, you can change the delivery address or cancel for a full refund on our Manage My Order page.
Changed your mind? You have 30 days from delivery to send it back for a refund — no reason needed.
- Email us first with your order number, so we can match your return to your order.
- Return postage is at your own cost — we don't provide a prepaid label.
- The tee needs to come back unworn and unwashed. If it comes back in a state we couldn't reasonably resell, we may reduce the refund to reflect that.
- We refund what you paid, including the standard delivery, within 14 days of getting it back (or of you showing us proof it's on its way).
Wrong size? Email us with your order number and the size you need. Send the tee back unworn and unwashed — postage is on you — and once it's with us we'll send the new size, or refund you if you'd rather.
If it's our fault — wrong item, a printing fault, or damaged on the way — we fix it at our cost: a replacement or a full refund, your choice. Email us before sending anything back; you won't pay postage for our mistakes.
Where to send returns: Viri Cotton Ltd, Unit 137373, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom.
Refunds go back to the card or payment method you used. Your bank may take a few days to show it.
This guarantee is on top of your legal rights, not instead of them. If a print cracks or a seam gives out in normal wear, tell us and we'll put it right.
